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I'm a designer.  I'm a technologist. I'm interested in language, and in the intersection of people and machines.  I'm interested how companies can improve customer experiences, and how they can use design principles, and voice-enabled and AI technologies, to do that. 

 

I'm also interested in the big picture:  AI is here, and it is changing everything.  How do we, as designers, technologists, and citizens, come to grips with that?

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Professional ​
Focus

  • Successful, results oriented conversational design / customer experience professional interested in product strategy

  • Leader: Conversational Design and Applied Linguistics Team

  • Domains including: Travel, hospitality, health care, insurance, financial

  • Skills: AI,Conversational Design, Customer Experience Design, Prototyping, Usability Testing, A/B Testing

Selected Talks

  • Instructor for SMU-CAPE:  AI-Enhanced Workflows, Integrating AI into Your Products, Experience Design for Voice Enabled Devices

  • Strategizing Customer Experiences for Speech (SpeechTEK University). SpeechTEK 2018

  • Power Users of Voice: Voice in the Home. SpeechTEK 2018.

  • Assertive Niceness: How to Turn Around a Toxic Team. Big Design Conference 2017

  • Voice User Interface Design: Skills, Actions and the Future. Big Design Conference 2017

  • UXPA Webinar: Conversational User Interfaces: Past and Future. 2017

  • Adding Visuals to Voice (Panel). SpeechTEK 2017.

  • Chatbots vs. Voicebots. SpeechTEK 2017

  • Where’s Jarvis? The Future of Voice Recognition and Natural Language Interfaces. UXPA International 2016.

  • Top Ten Tips for Making Complicated Things Simple. Big Design Conference 2016.

  • Voice Recognition and Natural Language. Dallas Tech Fest 2016.

  • Going Solo: Design and Productivity Techniques for the Team of One.  Big Design 2015

  • Designing Interactions with the Internet of Things (Panel). SpeechTEK 2015

  • Service Design and the Omnichannel Experience. SpeechTEK 2015

  • Introduction to SpeechTechnologies (SpeechTEK University)

  • Documenting Cross Channel Journeys (AVIxD Workshop). SpeechTEK 2014

  • Improving Alphanumeric Recognition. SpeechTEK 2013  

  • Voice Authentication. (AVIxD Workshop) SpeechTEK 2013

  • Analytics, Promises and Pitfalls (Panel).  SpeechTEK 2012

Work

  • Currently: Versay Solutions

  • eLoyalty

  • SpeechCycle

  • Intervoice

Education

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  • User Experience Certificate, Bentley University

  • Certified Usability Analyst, Human Factors International (CUA #2009-2390)

  • B.A., Trinity University

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