Speech TEK 2015: Service Design and the Omnichannel Experience
Deck is after the jump! #VUI #ServiceDesign #Omnichannel #DesignThinking #SpeechTEK #Presentations
VUI Design: Personas
In everyday usage, a persona is a character played by an actor. When we bring this term into the UX world, the most common meaning is a...
VUI Design: Prompts vs. Text to Speech
Text-to-speech is everywhere these days, for example, the iPhone’s Siri, or Amazon’s Echo. Yet, many IVR (interactive voice response)...